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  • Total Video Converter FAQ

Aiseesoft Total Video Converter FAQ

Q1. What might I do to convert video to use my ATI video card?

As for the usage of ATI, you can get more information from here: http://www.aiseesoft.com/ati-technology.html.
If there still any questions or suggestions please feel free to contact osur support team.

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Q2. My computer crashed, and I cannot find my registration code when re-install my software. Could you help me about this?

You can retrieve your registration code on this page: http://www.aiseesoft.com/support/retrieve-register-code/.
Note: To get the code you need to provide the Order ID and Email Address with which you purchased our program.
If this cannot help you, please feel free to contact our support team.

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Q3. Are there any more skins available for total video converter?

There is only one defaulted skin available for total video converter. We will improve our program in future to make program skin various.

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Q4. I want to convert my dvds to mp4 format to watch them on my iPhone 4S and Kindle Fire HDX devices. Can your software help me about this?

We are sorry to tell you that there is no any DVD function in this software and also there is no any other program which can help convert DVDs on our site.

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Q5. I am trying to convert a movie in MKV format. The subtitles are not showing up. Am I doing something wrong or is this just a bug?

Our program can only support convert and preserve embedded subtitles. And it does not support add additional subtitle.

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Q6. I download the trial version and intend to buy but I see some of my videos are sideways. Can your program rotate video?

We are sorry that our program does not support rotate video at present.
But we will improve our program in future.

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Q7. I was a big user of Aiseesoft Studio. And I want to buy software on your website. Can you give me some discount?

As for this issue, we often give our customers 30%, 40%, 50% or 60% discount. It depends.

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Q8. What's the difference between the trial version and the registered version of the program?

There is no functional difference between the trial version and the full version. The only limitation of trial version is conversion time limitation: the maximum 5 minutes conversion of a more than 5 minutes file and with a less than 5 minutes file, you could only convert half of it.
As our registered users it will no conversion time limitation, you will be entitled to get the free upgrade within a certain version and receive the full technical support from us. Also, we provide special discounts for our customers.

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Q9. How do I get rid of the black edges around my movie?

You can cut off the black edges around your movie video by the "Crop" feature of our program. Click the "Crop" icon and crop your movie video using the provided methods in the crop window.

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Q10. I just want a clip/segment of my video. Is it possible?

Surely, after you add the video to the program, please enter the Trim mode, and then start to make a video Clips as per your requirements.

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Q11. How to merge my several videos into one file?

After your video is added into the program, please check all the files of your video and then select "Merge into one file" check box, you should be able to get one single file for your selected videos.

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Q12. How to change my video effect?

It enables you to adjust video effect: Brightness, Contrast, Saturation and hue. And the "Deinterlacing" function can help you improve the video quality by converting the interlaced video to a progressive one.

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