What You Can Do When Netflix Download Not Working Error Happens

November 14, 2019Andrew Miller

“I prepared my vacation last month and downloaded several shows on Netflix to watch on the flight; however, the Netflix download is not working, how to fix it?”

It is seldom to encounter issues while streaming shows on Netflix, but the scene is a different story with offline downloads.

According to our research, if you frequently download shows, odds are you will run into the problem that Netflix download failed. Don’t worry! This article will tell you why this problem happens and how to fix it quickly.

Fix Netflix Download Not Working Error

Part 1: Ultimate Solution to Fix Netflix Download Error

As a streaming platform, Netflix is designed for watching videos online. That may be why Netflix download not working error happens frequently. Aiseesoft Screen Recorder is the easiest way to download any videos on Netflix.

Screen Recorder


Aiseesoft Screen Recorder

  • Grab online shows and other videos from Netflix, supporting HD, even 4K.
  • Optimize and enhance video and audio quality automatically.
  • Preview the video recordings with the built-in media player.
  • Export Netflix videos for playing on portable devices.

In a word, Screen Recorder is the best solution when you encounter the Netflix download error.

How to Download Video on Netflix

Step 1:
Get the best Netflix downloader
Firstly, get the best Netflix downloader installed on your computer. It is compatible with Windows 10/8/7 and Mac OS X. Then launch it and choose Video Recorder in the home interface.
Step 2:
Download Netflix video
There are four sections on the Netflix downloader. Here you need to turn on Display and System Sound while disable Webcam and Microphone.
Open the video that you want to download from Netflix in your browser, and set the recording area based on the online player. This software supports 4k movie recording, and you should make sure your computer is 4k resolution to save the 4K movies on Netflix.
Start playing the video and click the REC button to initiate downloading it.

To reset the output format, hotkeys, and other options, click the Gear icon to open the Preferences dialog.

Recorder Interface
Step 3:
Preview and save the video
When the video is done, click the Stop icon to open it in the Preview window. If you are satisfied, click the Save button to store the downloaded Netflix video to your computer.

More ways of downloading Netflix movies, you can check it here.

Part 2: Why Netflix Download Failed?

Why Netflix download error happens? According to our research, there are several possible causes:

  • Netflix download limit. To prevent users from downloading too many videos, Netflix allows you to download up to 100 titles. Plus, the downloaded titles also have the expiration time.
  • Compatibility issue. The download feature is only available for Windows 10 Version 1607 or above, iPhone running iOS 9 or later, Android 4.4.2 or up.
  • The titles are not available for download on Netflix. Not all titles on Netflix can be downloaded due to copyright.
  • There is no enough space on your device.
  • Your Netflix app is full of cache data or corrupted data.

Part 3: How to Fix Netflix Download Failed on Computer

In addition to look for a dedicated Netflix download, you can try some simple solutions to fix the Netflix download failed error on your computer.

Solution 1: Check Your Network and Computer

Check Network

No matter your computer connects to the internet through a cable or a Wi-Fi network, you should make sure it works well first. Some antivirus software may block the download, so you’d better disable it. Plus, if your machine belongs to an organization or school, you have to make sure the restriction of video download. Moreover, the VPN may trigger the download error too.

Solution 2: Restart Your Computer

Sometimes, restarting your machine can solve a set of problems including the Netflix download not working error.

Restart Windows 10: Open the Start menu at the bottom left corner, click the Power icon and choose Restart.

Restart Computer

Restart Mac OS X: Unfold the Apple menu on your screen and choose Restart.

After your computer restarts, access Netflix with your account and try to download the desired video again.

Restart Mac

Solution 3: Change Your Netflix Profile

In some cases, your profile may lead to the Netflix download failed issue, so you should change it.

Change Profile
Step 1:
On Netflix client, click Menu > Switch Profile and choose a different profile.
Step 2:
Quit Netflix and reopen it. Then switch your profile back to see whether the download is working.

Part 4: How to Fix Netflix Download Failed on Mobile

When the Netflix download error happens on your mobile device, you should check your network too. Then follow the solutions below to fix this problem.

Solution 1: Re-sign in Your Account


If you have changed password and other information on other devices, you have to re-sign in your account to fix the download error in Netflix.

Step 1:
Open your Netflix app, and tap the Menu button with a three-line icon.
Step 2:
Scroll down and tap Sign Out. Then close the app and reopen it.
Step 3:
Now, sign in your account and try to download the video again.

Solution 2: Remove Old Downloads

Remove Downloads

You can log in your Netflix account on multiple devices with the download limitation. So, you should delete the old downloads when Netflix won’t download anymore.

Step 1:
Run Netflix app, and tap the Menu button.
Step 2:
Tap App Settings > Delete all Downloads. Now, you can download more videos.

Solution 3: Reinstall Netflix App

Reinstall Netflix App

Another common way to resolve the Netflix download error on mobile is to uninstall the Netflix app and reinstall it again.

On Android: Go to Settings > Apps or Applications > Application Manager, tap Netflix > Uninstall. Then reinstall the app from Play Store.

On iPhone: Deep press the Netflix icon on home screen until the app starts shaking, tap the Delete icon and choose Delete if prompted. Next, download it from App Store.


Now, you should understand what you can do when Netflix download is not working on your computer or mobile device. If you have performed common solutions and the problem persists, Aiseesoft Screen Recorder can download videos from Netflix without any restrictions. Moreover, the online video downloader is also available to other platforms, like YouTube, Facebook and more. More troubles? Please leave a message below this post.

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