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Aiseesoft FoneCopy FAQ

For iOS Devices

Things you should notice when connecting iOS devices:

Different settings are required for devices with different iOS versions. For devices with iOS versions lower than iOS 10, we suggest you unlock the device before connecting. For devices with iOS 10 and higher versions, you need to unlock the device, and click Trust on the device , then connect it to computer.

Note: If the program still fails to read the device after you have unlocked and trusted the device, we suggest you reconnecting the device.

For Android Devices

Why the program has no response after connecting my Android device?

Under this circumstance, please click the drop-down list and switch to another connection mode, then reconnect the device. There are three connection modes, MTP, PTP and USB Mass Storage. Following is the introduction to these three modes.

MTP: MTP stands for "Media Transfer Protocol." When Android uses this protocol, it appears to the computer as a "media device." The media transfer protocol was widely promoted as a standardized protocol for transferring audio files to digital music players using Windows Media Player and similar applications.

PTP: PTP stands for "Picture Transfer Protocol." When Android uses this protocol, it appears to the computer as a digital camera.

USB Mass Storage: USB mass storage is the standard protocol used by flash drives, external hard drives, SD cards, and other USB storage devices. The drive makes itself completely available to the computer, just as if it were an internal drive.

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What is USB Debugging Mode?

USB Debugging Mode refers to a developing function provided by Android. With this function, users can copy and transfer data between computer and Android devices, install APPs on Android devices, read log data, etc.

The wired connection can be established only if you open the USB Debugging Mode.

The USB Debugging Mode is off by default. You need to turn it on manually.

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How to open USB Debugging Mode?

For Android 2.3 or earlier
Step 1. Find Settings on the device.
Step 2. Click Application.
Step 3. Click Development.
Step 4. Check USB Debugging Mode

For Android 3.0-4.1
Step 1. Find Settings on the device.
Step 2. Click Developer Options.
Step 3. Check USB Debugging Mode.

For Android 4.2 or later
Step 1. Find Settings on the device.
Step 2. Click About Device.
Step 3. Find Build Number and tap it for 7 times continuously.
Step 4. Go back to Settings and click Developer Options.
Step 5. Check USB Debugging Mode.

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The device needs to be authorized.

Some devices need to be authorized when being connected to computer. Please check "Always allow from this computer" on your device. If the prompt box disappear due to other operations, please disconnect the device and try to connect again.

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Exception Handling

If you have checked USB Debugging Mode, installed the driver successfully and trusted the device, but the device still can't be read, we recommend following operations:

1. Unplug the USB with your device

2. On your device, go to the Settings -> Applications -> Development of your device and uncheck the USB debugging mode and then check it back again.

3. Connect your device with the program once again.

4. If the device still can't be connected successfully by following above all operations, please contact our support at support@aiseesoft.com

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Install the device driver

1. When connecting the device to the program, if there's no driver detected, there will be a pop-up prompt which reminds you to install the driver first. Click Install.

2. If the driver has been installed successfully but it still fails to connect, please check whether the driver is disabled under Device Manager. You can find the driver in Computer—Properties—Device Manager—Android Phone.

Right click the certain node and check whether it is disabled. If it is, click Enable and the device will be connected to the computer successfully.

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