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Support Center

Our ultimate goal is the satisfaction of all users, so any of your questions and suggestions are the ladder for our progress. We promise to our customers that we will deal with emails within 24 hours after receiving them. Free trial customers are also welcome to enjoy our effective One Business Day Email Service! Please do not hesitate to contact us.

Top Frequently Asked Questions
  1. How long will I receive my keycode after the purchase?

    Once your order has been validated, our system will automatically send the registration info to your e-mail instantly (within 1 business day). If you did not receive it on time, perhaps it has been tagged as a spam or it’s because of the delay of Internet of system glitches.

  2. Retrieve the key code if you're encountering one of the following problems:

    The key code of the product you purchased is lost.

    You already purchased the program, but didn't receive the key code.

    The key code becomes invalid after you purchased the software.

  3. How to update the product you have purchased to the newest version free?

    First open the product page to download the program. You can find the product page in the program via Help menu->Visit Product. After you download the new program. Just double click to install it. After the installation, use the User Name and Registration Code to register it again. So please make sure to preserve your purchase information(including Order ID and Registration Code) well once you get them.

Sales and General Enquiries
  1. Order Lookup. You can retrieve the details of your order you've placed here:

    Order from Avangate:

    Order from Regnow:

  2. Enquiries about product license and price, order and account information

    Please send email to:

  3. Interested in reselling, distributing Aiseesoft products, and other partnership or business opportunities?

    Please send email to:

  4. What's your refund policy?

    View details of Refund Policy of Aiseesoft.

  5. For link exchange request, suggestions and feedbacks about our site

    Please send email to:

  6. Our forum center on Club Myce offers you an arena to discuss our products with other people.

    Hope you have a good experience there. Learn More >>

If you didn't get the answers from the Product FAQs, please contact Aiseesoft Technical Support Team for further assistance:

For more contact details, please visit our Contact page.

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