How to Fix the Problem that Snapchat Keeps Crashing on iPhone and Android Phone

August 21, 2019Nicole Jones

The Snapchat app is relatively stable and works at least 95% of the time. Though that is not always the case, Snapchat may keep crashing on both iPhone and Android phone. A lot of factors that can be considered as culprits, such as low memory. Once your Snapchat app stops working and keeps crashing, you cannot share your visual contents. Don’t panic, we will post 6 solutions to help you fix this issue quickly.

Snapchat Keeps Crashing on Phone

Snapchat Keeps Crashing on Phone

Part 1: Why Does Snapchat App Keep Crashing

In order to better understand why does Snapchat keep crashing on Android or iPhone, let’s take a look at some of the possibilities:

  • Your network is too bad and Snapchat cannot work normally.
  • Some third-party apps may be conflict with Snapchat and lead to it crashes repeatedly.
  • You have modified your account and password on another device and did not update the information.
  • Your Snapchat app need to be updated.
  • Something wrong on your mobile device, such as virus, software update failure, and more.

Fortunately, according to our research, this problem is usually not caused by hardware problems.

Part 2: How to Fix Snapchat that Keeps Crashing on iPhone or Android

Today, over 200 million people use Snapchat to post self-deleting videos, photos and messages to friends and followers on a daily basis. However, the interactions will be disrupted if Snapchat keeps crashing. Keep calm and perform the fixes below to get rid of this problem quickly.

Fix 1: Force Close Snapchat App

The first thing you should do when the Snapchat app keeps crashing on Google Pixel or other devices is force-close it.

On Android

On Android

Go to Settings > Apps > Snapchat and tap the Force Stop button. A few seconds later, press the Snapchat app on your app tray to re-open it.

On iPhone

On iPhone

Touch the AssistiveTouch button, and tap Device > More > Multitask to enter the Multitasking mode. Select Snapchat and swipe upward to forcedly close it.

Fix 2: Clear Cache Data of Snapchat

Too much cache is another reason that Snapchat app keeps crashing on iPhone and Android.

On Android

On Android

Head to Settings > Apps > Snapchat and tap the Clear Cache button to remove Snapchat cache data.

On iPhone

Once you close the Snapchat app in the Multitasking mode, iOS will clear cache data automatically.

More details about clearing cache on Android or iPhone, check it here.

Fix 3: Up Snapchat App to Date

An outdated app leads to various problems, so does the Snapchat app.

On Android

On Android
Step 1.
Open Google Play Store from your app tray, and go to the Update tab on the top of the screen.
Step 2.
Scroll down and find Snapchat. If there is a new version, tap the Update button to get it.

On iPhone

On iPhone
Step 1.
Head to App Store from home screen, and go to the Update tab from the bottom of the screen.
Step 2.
Locate the Pending Updates section and tap Update button next to Snapchat app.

Fix 4: Reinstall Snapchat

Reinstalling is a more drastic solution to fix the Snapchat app that keeps crashing on iPhone and Android.

On Android

On Android
Step 1.
Go to Settings > Apps > Snapchat and tap Uninstall. If prompted, tap Uninstall again.
Step 2.
Search for Snapchat in your Play Store and tap Install to reinstall it to your phone.

On iPhone

On iPhone
Step 1.
Deeply tap an app until it starts shakes, tap the Delete icon on Snapchat app, and press Uninstall on the popup message.
Step 2.
Next, install Snapchat app from App Store.

Fix 5: Check Your Network

Sometimes, Snapchat keeps crashing because of the poor cellular data, so you’d better switch to Wi-Fi when using Snapchat.

On Android

On Android

Open the Settings app, tap Wi-Fi, toggle on it and connect to your Wi-Fi network.

Moreover, you can improve it by resetting network. Select Reset network settings in Settings > Backup and reset. Then enter your network credential to connect it.

On iPhone

On iPhone

You can enable Wi-Fi in Settings app or Control Center. To reset network, tap Settings > [your name] > General > Reset > Reset Network Settings.

Fix 6: Reset Your Handset

Though turning your smartphone to factory status will remove all your files, it can fix Snapchat that keeps crashing effectively.

On Android

On Android
Step 1.
Navigate to Settings > Backup & reset and select Factory data reset.
Step 2.
Wait for your Android phone to reboot, and download Snapchat app from your Play Store.

On iPhone

On iPhone
Step 1.
Tap Settings > [your name] > General > Reset > Erase All Content and Settings.
Step 2.
Enter your password and tap Erase iPhone to confirm it.
Step 3.
When it is done, your iPhone will restart, then you can reinstall Snapchat and it should work normally.

Bonus Tip: Data recovery after Troubleshooting

On iPhone

FoneLab Android Data Recovery is the easiest way to recover data on Android after troubleshooting.

Android Data Recovery

Downloads

Android Data Recovery

  • Recover Snapchat and other app data from Android.
  • Support one-click data recovery.
  • Preview your data for selectively recovering.
  • Compatible with Android devices from Samsung, LG, Google, etc.

FoneLab iPhone Data Recovery is the best option to get back your files if you lost some data during troubleshooting.

iPhone Data Recovery

Downloads

iPhone Data Recovery

  • Retrieve photos, contacts, app data, messages, and more.
  • Data recovery without backup.
  • Rely on hardware acceleration to speed up the process.
  • Available to all iPhone running iOS 13 and earlier.

Conclusion

Based on our sharing above, you should fix the problem that Snapchat app keeps crashing on iPhone or Android phone. More troubles? Please leave a message in the comment area below.

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