Fixed: Adobe Premiere Pro is Not Playing a Video on Windows/macOS

December 13, 2023Jenny Ryan

Even for professional editing software, it is unavoidable to experience errors. This is the case when Adobo Premiere Pro can’t play video, as many users have reported the same situation. Not only does it lag when editing and previewing the video, but playback is also glitchy on the video editor. Fortunately, some solutions can help you fix the problem. You only need to learn how to distinguish the issue and use the steps in this article. Let’s get into it.

Premiere Pro Not Playing Video

Part 1. Fix Premiere Pro Not Playing Video Due to Damage

Not only does the video editor have issues, but a damaged video can also cause an error playback. With Aiseesoft Video Repair, you can instantly fix and play the corrupted file smoothly. The tool uses advanced technology to imitate the quality, resolution, frame rate, and other elements from a sample video. Then, it will implement it to the corrupted media to quickly fix the problems. The best part is the 100% high success rate with only a few clicks and adjustments to the video.

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Step 1.
Get Aiseesoft Video Repair and install it on your device. After that, launch the software to fix the unplayable video on Premiere Pro. Click the Plus button from the first column to access your local folder. Browse for the corrupted video and hit the Open button to upload it to the program.
Video Repair Download Plus Upload Video
Step 2.
Once the video is loaded, click the second Plus button and import the sample video. The file should have similar traits as the first uploaded video, including the duration, resolution, format, and so on. These will create a higher chance of restoring the corrupted footage.
Aiseesoft Upload Sample Video
Step 3.
After setting everything up, Click the Repair button to start the restoration process. In a few minutes, the video is restored, and you can check the result by clicking the Preview button. Save the fixed video and upload another video for a new restoration.
Video Repair Preview Save

Part 2. Reset Adobe Premiere Pro

Sometimes, Adobe Premiere Pro is not playing a video because of the customized settings. So, it is best to reset the whole software to get rid of a possible problem that is messing with the playback. Here’s what you need to do:

Step 1.
Press and hold the Alt button while opening the Adobe Premiere Pro software. If you use a Mac, use the Option key.
Use Keyboard to Reset Adobe Premiere Pro
Step 2.
When the splash key appears, release the Alt or Option button. Remember that this method will reset the current preferences.

Part 3. Reboot the Computer

Another easy and default troubleshooting to try is restarting your device. It is a workable method that can help solve the problems in the video editor. The device will likely refresh all programs experiencing errors. Furthermore, it can solve Premiere Pro exported video not playing on Mac or Windows. Just make sure to save all projects before using this method to prevent losing your work progress.

Part 4. Use an Alternative Video Editor/Player

Using another video editor or a player is an essential way to fix Premiere Pro. Not only will it allow you to see the problem with the software, but also if the video has flaws. If possible, use the default media player on your computer or use common ones like VLC Media Player. As for the alternative editor, Sony Vegas is a nice choice if you want to learn more about how it differs from Premiere. Below are some tips that can help.

Part 5. Erase the Media Cache

Adobe Premiere Pro makes it easy to get overwhelmed with files. This is because of the media cache that helps with the tool’s performance. Upon piling up, the media cache can turn into a hindrance to a smooth playback. Let’s see how to fix Premiere when it won’t play a video by clearing the cache on Mac and Windows:

Step 1.
Go to the Edit menu of Adobe Premiere Pro and select the Preferences option.
Delete Media Cache Premiere Pro Video Not Playing
Step 2.
Access the Media Cache option and click the Delete button to delete all media cache on the software. Confirm the choice by clicking the OK button.

Part 6. Edit the Audio Hardware Settings

Adobe’s Audio Hardware Settings can disrupt the video playback on Premiere Pro. You can turn it off with these steps:

Step 1.
From Adobe Premiere Pro, access the Edit menu and locate the Preferences tab.
Edit Audio Hardware Settings
Step 2.
Go to the Audio Hardware section and change the Device Class to CoreAudio settings. Click the OK button to save the changes.

Part 7. Update the Card Driver

Updating the video card driver can remove all bugs from the outdated version. It will help aid in fixing Adobe Premiere Pro video not playing on Windows or Mac. But since updating your device’s operating system version, you will need to inquire to the card manufacturer's webpage and see if any update is available. Follow the onscreen instructions to get it done.

Part 8. FAQs about Premiere Pro Not Playing Video

How do I fix the black screen playback in Premiere Pro?

The best solution is to turn off the GPU acceleration on the software. Go to the File menu and select the Project Settings option. Access General and disable the Mercury Playback Engine GPU Acceleration.

Why can't I hear anything in Premiere?

Check for disabled audio tracks. It can also be fixed by setting the audio device to default settings. Also, make sure all the sound volumes are not on mute and are at standard volume levels.

Why is my video not showing on the Premiere Pro timeline?

When the software is not clear from the media cache and is not updated to the latest software version, you may experience trouble playing videos. Use the methods in this article and check what is causing the errors.

What is the best way to improve Premiere Pro's performance?

You can improve the video editor’s performance by lowering the playback solution, saving more RAM, and turning off the media tracks when not in use. You can use proxies when editing and matching the sequence and clip settings to remove errors.


When Premiere Pro is not playing a video, there is a high chance of a problem with the software, device, or settings. The methods mentioned in this post will help you locate the issues and how you can quickly fix them. When it comes to corrupted video, try Aiseesoft Video Repair and discover an easy way to recover the original quality! Download the free trial version on Mac and Windows.

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