How to Fix Verification Failed "There Was an Error Connecting to Apple ID Server"

December 13, 2019Nicole Jones

"After updating to iOS 13/14, I cannot sign into iCloud and restore my backup, but only get the alert said there was an error connecting to Apple ID server. What should I do?"

When you need to log into iCloud with your Apple ID, App Store or iTunes on your iPhone, it is frustrating to get the verification failed alert. The error means that your Apple device does not allow you to connect to iCloud verification server, even if you enter the correct user name and password. Just learn more about the 8 fast and verified solutions from the article.

Fix the Error Connecting to Apple ID Server

Part 1: 8 Best Methods to Fix "Error Connecting to the Apple ID Server"

Method 1: Force Restart Your iPhone

Force restart of your iPhone enables you to clean the cache and settings, which can solve some simple problems, such as the Apple ID verification failed error. Just learn more details about the process as below.

For iPhone X/8 or later: Quickly press and release the "Volume Up" button, and do the same to the "Volume Down" button. Then press the "Side" button until you see the Apple logo.

For iPhone 7: Hold down both "Side" and "Volume Down" buttons for 10 seconds. Release them when Apple logo pops up.

For iPhone 6s and earlier: Keep pressing the "Home" and "Side" button until the Apple logo shows up.

Force Restart

Method 2: Check Apple's Servers

Of course, when there is something wrong happens on Apple's servers, the Apple verification failed error will show up. So, you should check the status of Apple servers.

Step 1:
Access the Apple System Status page in your web browser.
Step 2:
Find the Apple ID server in the list. If it is marked with a warning icon, you can only wait the server turn back to normal.
Check Servers

Method 3: Update Time and Date

Make sure the Time and Date set correctly on your iPhone if you encounter the Apple verification failed error. When you are moving between different countries, the Time difference might cause the problem.

Step 1:
Launch the "Settings" on your iPhone. Go to "General" > "Date & Time" and enable the "Set Automatically".
Step 2:
It is able to update the Date & Time automatically and choose the proper time zone manually.
Update Time and Date

Method 4: Sign out iTunes and App Store

Another way to fix the Apple ID verification failed error is to sign out your iTunes and App Store.

Step 1:
Head to "Settings" > "iTunes & App Stores", and tap your Apple ID on your iPhone.
Step 2:
Choose the "Sign Out" option and enter your password if prompted.
Step 3:
After that, sign in your Apple ID and password again to find whether it works now.

Or, you can change an Apple ID and sign in to iTunes for checking the problem

Sign out Apple ID

Method 5: Check Your Network

The poor Internet connection may trigger the error connecting to Apple ID server. In such case, you should switch to a Wi-Fi network and check your router. If you are using a VPN or Hotspot on your iPhone, you also need to turn the option off.

Method 6: Reset Network Settings

If the network is still not working on your iPhone, which lead to the verification failed error, you have to reset your network settings. Here is the detailed process as below.

Step 1:
Go to "Settings" > "General" > "Reset" and choose "Reset Network Settings".
Step 2:
If prompted, enter your passcode and tap "Reset Network Settings".
Step 3:
When your iPhone restarts, connect to your Wi-Fi and the error should disappear.
Reset Network Settings

Method 7: Reset Apple ID Password

Apple verification failed error might also be related to the outdated password, you can have another check or even reset the password of iCloud to find whether it works.

Step 1:
Access Apple ID website in a browser, click Manage your Apple ID and sign in your account.
Step 2:
Enter your Apple ID and password, and click Password and Security on the left side.
Step 3:
Answer the security questions based on your settings and click Change Password to open the new password page.
Step 4:
Enter the new password and re-enter it to confirm it. Next, you need to update it on your iPhone.
Reset Password

Method 8: Update Software

The last but not least method to fix the Apple verification failed error is to update your iOS version. The latest iOS always includes some updates for the known errors.

Step 1:
Head to "Settings" > "General" > "Software Update" to check the new update.
Step 2:
If there is an update available, tap the "Download and Install" option and follow the onscreen instructions to get it.
Update Software

Part 2: How to Recover iPhone Data from iCloud Backup

What should you do if Apple verification failed persists, is there a method to recover the files from iCloud directly? In order to retrieve the files from iCloud backup with ease, FoneLab iPhone Data Recovery enables you to retrieve the iCloud backup without your iOS device.

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How to Recover iCloud Backup without iPhone

Step 1:
Get the iCloud recovery tool
When you encounter the iCloud verification failed error, download and install iPhone Data Recovery on your computer. Then launch it and choose the "Recover from iCloud Backup File" tab.
Step 2:
Download the iCloud backup
Sign in your Apple ID and password on the right side to access all iCloud backup files. Choose the desired backup file and click the "Download" button to get the backup file.

Note: To recover photos from iCloud backup, for example, go to the Photos tab from the left side and view your photos on the right panel.

Step 3:
Recover iCloud backup
Check the files and data you want to recover from the iCloud backup and click the "Recover" button at the bottom right side. When prompted, select a specific folder to save the recovered files and click "Recover" again.


Based on the sharing above, you should understand what you can do when you encounter the message said there was an error connecting to the Apple ID server on your iPhone. As you can see, fixing this problem is not as difficult as you thought. Even though the error persists, you can access your iCloud backup files with Aiseesoft iPhone Data Recovery. It is not only easy to use, but also able to preview and recover iCloud backup without the iPhone.

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