Google Phone Video Converter FAQ

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  • Q: What's the difference between the trial version and the registered version of the program?
  • A: There is no functional difference between the trial version and the full version. The only limitation of trial version is conversion time limitation: the maximum 5 minutes conversion of a more than 5 minutes file and with a less than 5 minutes file, you could only convert half of it. As our registered users it will no conversion time limitation, you will be entitled to get the free upgrade within a certain version and receive the full technical support from us. Also, we provide special discounts for our customers.
  • Q: What is Extended Download Service?
  • A: It is provided by RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration e-mail, please contact us with your order number or the e-mail address you used to place the order, then we will resend the registration e-mail to you without any charge.
  • Q: How can I know my version of Aiseesoft Google Phone Video Converter, how can I upgrade it?
  • A: Launch this software and click the "Help" pull-down menu, and hit the "About" column, you would see the version of this software. If you have purchased our software, you just need to re-download the software and upgrade to the latest version with your registration code. If you fail to update, please contact us via

  • Q: How can I get better output quality for my Google Phone?
  • A: You need to set higher values for video and audio bit rate respective. And the output size will be larger at the end of the conversion, too.
  • Q: How do I get rid of the black edges around my movie?
  • You can cut off the black edges around your movie video by the "Crop" feature of our program. Click the "Crop" icon and crop your movie video using the provided methods in the crop window.
  • Q: How to merge my several videos into one file?
  • After your video is added into the program, please check all the files of your video and then select "Merge into one file" check box, you should be able to get one single file for your selected videos.
  • Q: I want to capture the current image of my movie, is it possible and how to get it?
  • If you like the current image of your video you can use the "Snapshot" option. Just click the "Snapshot" button the image will be saved and you can click the "File" next to "Snapshot" button to open your picture. You can select the destination of the picture by clicking the "Preferences" button. As default the captured image will be saved at: C:\Documents and Settings\Administrator\My Documents\Aiseesoft Studio\Snapshot.