Outlook Mail Not Working on iPhone – Here are 7 Verified Solutions for You

October 16, 2019Nicole Jones

Whether you are able to sync emails onto the Outlook app on your iPhone, Outlook emails are not available, or the screen freezes when prompted for log-in, the Outlook are not working on iPhone is a headache problem. What are the problems?

Actually, there are multiple factors can lead to the problem, such as Microsoft servers down, Internet connection, the old Outlook version and more. In this article, you can learn more about the fixes for Outlook not working on iPhone with ease.

Fix Outlook Mail Not Working on iPhone

Part 1: 7 Methods to Fix Outlook Not Working on iPhone

Just as mentioned above, usually the Outlook email on iPhone not working is involved with random software glitches, network issue, and other malfunctions. Just learn more about walk-throughs as below.

Method 1: Update to The Latest iOS

The latest iOS version always includes the fixes for software glitches. It is the reason that you have to update to the latest iOS version on iPhone to get rid of the problems that Outlook not working on iPhone.

Step 1:
In order to update to the latest iOS version, you have to plug your iPhone into power and connect to the Internet with Wi-Fi.
Step 2:
Launch the "Settings" app on iPhone, tap on your name, and go to "General" > "Software Update".
Step 3:
If an update iOS version is available, tap "Download and Install", and follow the onscreen instructions to update the iOS.
Software Update

Method 2: Check Your Network Settings

If the Outlook email on iPhone not working, especially when you are not able to receive or send emails, you should check the network setting instead. Here are the methods to enable network for Outlook app.

Step 1:
If you are using Outlook under cellular data, go to "Settings" > [your name] > "Cellular", scroll down to toggle on the Outlook app.
Step 2:
As for Outlook under Wi-Fi network, you can disable Wi-Fi in "Settings" and re-enable it.
Step 3:
Reset your network settings with the following path: "Settings" > [your name] > "General" > "Reset" > "Reset Network Settings".
Reset Network Settings

Method 3: Reboot Your iPhone X/XR/XS/11/12

Reboot your iPhone is a useful and omnipotent solution to fix most of the problems, including Outlook email on iPhone is not working. When your emails or the app get stuck, just try it!

Step 1:
Press and release the Volume Up button for iPhone X/XR/XS/11/12.
Step 2:
Press and release the Volume Down button.
Step 3:
Press and hold the Power button until you find the Apple logo appears.
Reboot iPhone

Method 4: Disable the Do Not Disturb Option

If have enabled the "Do Not Disturb" mode for car driving or other occasions, Outlook mail will not work on iPhone along with other network sensitive apps.

Step 1:
Tap the "Settings" app on your iPhone and tap on your named.
Step 2:
Press the" Do Not Disturb" option and toggle it off.
Step 3:
Now, you can check your Outlook to see if it works normally. (See what to do if "Do Not Disturb" not working)

Method 5: Check Mail Settings on iPhone

When you are not able to sync the Outlook emails from computer to iPhone, you should check whether the "Mail Days to Sync" feature is limited as the following steps.

Step 1:
Go to "Settings" > [your name] > "Account & Passwords", choose the "Outlook" option and touch your email account.
Step 2:
Check the settings and correct it if something is wrong.
Step 3:
Plus, select "Mail Days to Sync" on the mail settings screen and make sure to choose the "No Limit" option.
Check Mail Settings

Method 6: Re-sign in Outlook Account

If you have changed your Outlook account, you have to reset it on iPhone as well. Otherwise, Outlook mail will not work on iPhone.

Step 1:
Head to "Settings" > [your name] > "Account & Passwords", choose your email account and tap the "Delete Account" option.
Step 2:
If prompted, tap "Delete" to confirm it.
Step 3:
Tap "Add Account" > "Outlook" and enter your email address and password to sign in again.
Add Outlook

Method 7: Re-install Outlook App

If the Outlook app is still not working on iPhone, you can try to re-install the app on iPhone. Just search and download the Outlook app from App store to check whether everything works.

Step 1:
Tap the Outlook app on your home screen until it starts shaking.
Step 2:
Press the "Delete" icon on the app and confirm the deletion.
Step 3:
After that, go to your App Store, search for Outlook and get it again.
Step 4:
Next, open the app and sign in your account.

Part 2: Best Method to Fix Outlook Email Not Working on iPhone

When the above solutions do not work for you, is there a one-stop solution to fix the possible Outlook not working on iPhone problems? Aiseesoft iOS System Recovery is a professional iOS system recovery to repair your iPhone back to normal.

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How to Fix Outlook Email Not Working on iPhone

Step 1 Install iOS System Recovery

Once you have installed the iOS system recovery, you can launch it on your computer. Connect your iPhone to the same computer with a USB cable. The program is able to detect the iPhone automatically.


Step 2 Check your information

After your iPhone is detected, select the fix mode and begin the troubleshoot process. On the info window, choose the device type, model and more based on your device.


Step 3 Fix iPhone Outlook email not working

Click on the "Repair" button to start fixing various software issues on your iPhone. It will download the necessary firmware to fix the iPhone Outlook email not working problems automatically.



When your Outlook emails are not working on your iPhone, you can follow the above solutions to fix the issue. If you cannot locate the issue, you can just try the Aiseesoft iOS System Recovery as a one-stop solution. More queries about Outlook not working on iPhone, you can share more details in the comments.

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