How to Fix "Cannot Get Mail - The Connection to The Server Failed" on iPhone/iPad/iPod Touch

There's nothing more frustrating than the connection to the server failed just when you are in a hurry to send an important mail.

For iPhone users who use the built-in Mail app, they may get a common error message that displays, "Cannot Get Mail. The connection to the server failed" or "The mail server '' is not responding", especially from Microsoft Exchange and Yahoo mail.

The issue of connection to server failed happens to all iOS devices running on iOS 17/16/15/14/13/9/8/7.

So what is the best way to fix iPhone cannot get mail? In this article, we have provided 6 methods to fix this "Cannot get mail connection to server failed" issue, hope they can help you.

Connection to The Server Failed

Solution 1. Check the Internet Connection

Check Internet Connection

This may sound unnecessary, but sometimes an extremely slow data connection can cause the mail server connection to fail. Therefore, be sure that you have an active internet connection and see if the "iPhone cannot get mail" problem solved.

Solution 2. Move Mails to Different Inboxes

When facing "connection to the mail server failed", you could try to create a temporary folder on the server, and move the emails to this folder. This folder is used for moving the emails to a safe location. When the settings are correct the emails can be moved easily. Users can also create a permanent folder to save these emails.

Solution 3. Remove the Account and Re-Enter the Password

In some cases, the incoming and outgoing server information for your email account may no longer be accepted by the email server. Try to remove email account and re-add it so that the Mail app can auto-configure the proper settings to refresh your email inbox. Follow these steps:

Step 1:
Go to the Settings app and open Mail, Contacts, Calendars.
Step 2:
Open the email account you're having the "cannot get mail connection to server failed" issue with, and tap on the Delete Account button.
Step 3:
Head back to Mail, Contacts, Calendars and tap on Add Account button.
Step 4:
Choose the email providers such as Yahoo mail or Exchange, then sign in to your email.

After you log into your email account, it should refresh your mail messages. Check the problem again.

Remove Email Account Reenter Password

Don't Miss: 10 Best Email Apps for iOS to Help You Manage Your Daily Email

Solution 4. Change Microsoft Exchange Security Settings

This is somewhat a tech process. The user needs to change the settings of the server from the phone. This will help users to get rid of the mail connecting problem. Follow the steps below to fix iPhone cannot get mail:

Step 1:
Open Active Directory Users and computer, then select View > Advanced Features on the top menu.
Step 2:
Find and right click the mail account and choose Proprieties.
Step 3:
Choose Security > Advanced.
Step 4:
Select the check box Include inheritable permissions from this object's parent.
Change Microsoft Exchange Security Settings

Solution 5. Other Solutions to Get Work Done

After try these solutions above, most of the users can successfully "fix the cannot get mail the connection to the server failed" error on iPhone/iPad/iPod touch. Now if you are not among them, try the following steps:

Step 1:
Turn off iCloud. Go back all your mail accounts and reset password.
Step 2:
Enable Airplane mode in settings. Then disable it.
Step 3:
Reset Network settings via Settings > General > Reset > Reset Network Settings.
Step 4:
Change the Mail Days to Sync field to No Limit. This will set your mailbox settings in such a way that your messages can sync with the server any time depending on network availability. Thus, your mails will never be out of sync with its server.

Solution 6. Repair iOS System to Fix Email Server Failed Connection

If the none of all the solutions work, then your iOS system may get errors. For fixing it, you should repair the iOS system. Whether your Email service is from iCloud, Outlook, Gmail, etc., you can use this tool to fix the server failed connection issue.

Aiseesoft iOS System Recovery is the professional iOS system fix software without any skills.

The iOS system repair software can fix various system issues like Apple logo, white screen, loop restart, DFU mode, iTunes Recovery mode, etc.

Its quick fix feature can free repair your iOS system for disabled iPhone, iPad and iPod.

With it, you can easily fix the problem of not getting Email caused by the iOS system issue.

Aiseesoft iOS System Recovery


Aiseesoft iOS System Recovery

  • Fix various iOS system error like server connection failure, freeze, black screen, etc.
  • Downgrade iOS 17 to 16, from 15 to 14, or other versions.
  • Restore iPhone to factory settings without Apple ID or password.
  • Compatible with iPhone 15/14/13/12/11/XS/XR/X/8/7, iPad Pro/Air/mini, etc.
Step 1:
Connect iPhone to computer

Free download Aiseesoft iOS System Recovery on your computer by clicking the following download link. Install it and launch this software on your computer.

In the main interface, choose iOS System Recovery.

Plug your iPhone into computer with the USB cable. Do not forget to unlock iPhone and tap Trust on iPhone.

Connect iPhone to computer
Step 2:
Check iOS fixing issues

Here, you will see various issues that this software can fix. Then click Start to proceed.

Check iOS fixing issues
Step 3:
Select repairing mode

Here, there are 3 options left for you.

1. If your iPhone system is abnormal, this software will detect it automatically. Otherwise, the status will mark as Normal.

If your iOS device is in Normal, you can click Free Quick Fix, and this software will repair your iPhone automatically.

Select repairing mode

2. If your iPhone status is detected as DFU Mode or Recovery Mode, you should click Fix to continue.

3. If your iPhone is detected abnormal and show the status Unknown, you also should click Fix to continue.

Change Microsoft Exchange Security Settings
Step 4:
Select repair mode

In the pop-up window, you should select the repair mode from Standard Mode or Advanced Mode.

Select repair mode
Step 5:
Repair iOS system

Here you will need to select the firmware information (Device Category, Device Type, Device Model and Update to Version) before repairing it. Here you can downgrade iOS or download the latest iOS beta version.

Then click Repair to start fixing your iOS system.

Repair iOS system

After that, you can check the email to see if you can get the emails.

FAQs of Cannot Get Mail - The Connection to The Server Failed

Why can I receive but not send emails?

If you can receive emails but can't send emails, that may be the outgoing (SMTP) server is not configured. If you can't send or receive emails, perhaps your IP address has been banned.

What can I do if my Yahoo mail not working?

There are many reasons that cause Yahoo mail not working. For example, Yahoo Mail has not released an update for iPhone update. Yahoo Mail is stuck and could not open. The outdated login information can also change Yahoo mail not working.

What is SMTP server for email?

An SMTP (Simple Mail Transfer Protocol) server is an application that designed to send, receive, or relay outgoing mail between email senders and receivers.


These are all the solutions we have offered to solve the problem of iPhone cannot get mail the connection to the server failed. All the methods are easy to follow and it is up to you to choose which method you need. After all solutions, iPhone/iPad/iPod touch cannot get mail still? Leave your problems below and I'll see what I can do ASAP!

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