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How to Fix "Cannot Get Mail - The Connection to The Server Failed" on iPhone/iPad/iPod touch

Cannot Get Mail The Connection to The Server Failed

There's nothing more frustrating than the connection to server failed just when you are in a hurry to send an important mail. For iPhone users who use the built-in Mail app, they may get a common error message that displays, "Cannot Get Mail. The connection to the server failed" or "The mail server '' is not responding", especially from Microsoft Exchange and Yahoo mail, The issue of connection to server failed happens to all iOS devices, iPhone X/8/7/6s/6/5s/5, running on iOS 12/11/10/9/8/7.

Cannot Get Mail The Connection to The Server Failed

So what is the best way to fix iPhone cannot get mail? In this article, we have provided several methods to fix this "Cannot get mail connection to server failed" issue, hope they can help you.

How to fix "Cannot get mail – The Connection to the server failed"?

Solution 1. Check the Internet connection

Check Internet Connection

This may sound unnecessary but sometimes an extremely slow data connection can cause the mail server connection to fail. Therefore, be sure that you have an active internet connection and see if the "iPhone cannot get mail" problem solved.

Solution 2. Move mails to different inboxes

When facing "connection to the mail server failed", you could try to create a temporary folder on the server, and move the emails to this folder. This folder is used for moving the emails to a safe location. When the settings are correct the emails can be moved easily. Users can also create a permanent folder to save these emails.

Solution 3. Remove the account and reenter the password

In some cases, the incoming and outgoing server information for your email account may no longer be accepted by the email server. Try to remove email account and re-add it so that the Mail app can auto-configure the proper settings to refresh your email inbox. Follow these steps:

Remove Email Account Reenter Password

Step 1 Go to the Settings app and open "Mail, Contacts, Calendars".

Step 2 Open the email account you're having the "cannot get mail connection to server failed" issue with, and tap on the "Delete Account" button.

Step 3 Head back to "Mail, Contacts, Calendars" and tap on "Add Account" button.

Step 4 Choose the email providers such as Yahoo mail or Exchange, then sign in to your email.

After you log in your email account, it should refresh your mail messages. Check the problem again.

Don't Miss: 10 Best Email Apps for iOS to Help You Manage Your Daily Email

Solution 4. Change Microsoft Exchange Security Settings

This is somewhat a tech process. The user needs to change the settings of the server from the phone. This will help users to get rid of the mail connecting problem. Follow the steps below to fix iPhone cannot get mail:

Change Microsoft Exchange Security Settings

Step 1 Open "Active Directory Users and computer", then select "View" > "Advanced Features" on the top menu.

Step 2 Find and right click the mail account and choose "Proprieties".

Step 3 Choose "Security" > "Advanced".

Step 4 Select the check box "Include inheritable permissions from this object's parent".

Solution 5. Other solutions to get work done

After try these solutions above, most of the users can successfully fix the ""cannot get mail the connection to the server failed" error on iPhone/iPad/iPod touch. Now if you are not among them, try the following steps:

Step 1 Turn off iCloud. Go back all your mail accounts and reset password.

Step 2 Enable "Airplane" mode in settings. Then disable it.

Step 3 Reset Network settings via "Settings" > "General" > "Reset" > "Reset Network Settings".

Step 4 4. change the "Mail Days to Sync" field to "No Limit". This will set your mail box settings in such a way that your messages can sync with the server any time depending on network availability. Thus, your mails will never be out of sync with its server.

These are all the solutions we have offered to solve the problem of iPhone cannot get mail the connection to the server failed. All the methods are easy to follow and it is up to you to choose which method you need. After all solutions, iPhone/iPad/iPod touch cannot get mail still? Leave your problems below and I'll see what I can do ASAP!

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July 04, 2018 10:24 / Updated by to iPhone Troubleshooting