8 Ways to Fix Videos Not Playing on Your iPhone

August 11, 2023Jenny Ryan

Equipped with higher resolution display, iPhone enables you to enjoy better video playback. With iPhone, many iOS users can indulge in the visual convenience and enjoyment. But some people say their iPhone devices cannot play videos. Do you ever faced the situation that videos won't play on iPhone?

"Videos won't play on my iPhone 15! Every time I've tried to play a video, the screen has just been going round in circles icon and no video has played. This situation has been the same in Facebook. What is wrong with the iPhone video?"

It can be irritating to be trapped in a similar issues of videos won't play videos, including "why won't my videos play on my iPhone", "iPhone 6 cannot play videos" or "videos cannot play on iPhone 11", etc. This article will help get it done, which provides multiple useful ways.

Videos Wont Play on iPhone

Part 1. Fix iPhone Won't Play Videos by Converting Video Formats

Why won't my videos play on my iPhone? Actually, there are many reasons cause videos won't play on iPhone. The common one is for the video incompatibility. You should play the videos that are compatible with iPhone, or videos won't play on iPhone. Here you can learn video format for iPhone.

• H.264, up to 1.5Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats.

• H.264 video, up to 768kbps, 320 by 240 pixels, and 30 frames per second, Baseline Profile up to Level 1.3 with AAC-LC audio up to 160 Kbps, 48 kHz, and stereo audio in .m4v, .mp4, and .mov file formats.

• MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48 kHz, and stereo audio in .m4v, .mp4, and .mov file formats.

To convert videos to iPhone compatible formats, you can use Video Converter Ultimate. This video tool enables you to download online videos or convert videos to iPhone video format without any hassle.



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  • Enhance video quality and add more video/audio effects, including 3D.
  • Add new subtitle/audio track to video, remove original audio track.
  • Support any popular format, Windows/Mac version, iOS/Android device.
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Here are steps of using Aiseesoft Video Converter Ultimate to change your videos to formats compatible with iPhone:

Step 1.
Click the Free Download button above to install and run this iPhone video converter on your computer.
Step 2.
Next, import your video to the software by clicking the Add Files button.
Add Files
Step 3.
Then you can go to the Convert All to option to select Device > Apple > iPhone as the output format of your video.
Select iPhone Output
Step 4.
After that, click the Convert All button to make the video playable on your iPhone.

Part 2. Repair Corrupt Videos to Fix iPhone Can't Play

Sometimes you can't play videos on your iPhone might because these videos are damaged or corrupted. In this case, if you have other playable videos that are shot by the same devices or saved from the same sources with damaged videos, you can use Aiseesoft Video Repair to fix your videos. This video repairment tool lets your corrupt videos restore to normal and have the same quality as the sample video. And its success rate of video fixing is amazing. As long as you have the standard-compliant sample videos, you will get videos in good condition.

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Step 1.
Install Aiseesoft Video Repair by clicking the Free Download button and launch it on your computer.
Step 2.
Transfer your unplayable videos from your iPhone to the computer and click the left plus button to import your damaged video. After that, you need to add your sample video by clicking the right plus button.
Add Broken Sample Video
Step 3.
Then, please click the Repair button to start fixing your broken video.
Begin to Repair
Step 4.
After a while, you will get a video that is well repaired. And in this window, you can click the Save button to store the playable video on your device. You also can click the Preview button to confirm whether the result meets your needs.
Preview Repair Video

Part 3. Delete Invalid or Damaged Videos to Solve iPhone Won't Play Videos

Another common reason why iPhone won't play videos is that these videos may have been damaged or invalid. You may find the invalid or damaged video symptom when your iPhone has been hanging or freeze consistently in the middle of a particular video. Just delete the invalid or corrupted video file and check if your iPhone video playback turns to be normal.

Part 4. Fix Videos Won't Play on iPhone by Resetting on iPhone

Another chance that video won't play on iPhone is because your iPhone may get frozen, so that it cannot respond to your video playback command. In this case, you are able to perform a soft reset. Given your iPhone is being frozen on the video playback, you can press and hold the Sleep/Wake button as well as the Home button at the same time until you see the Apple logo appearing.

Soft Reset iPhone to Slove Videos Wont Play on iPhone

Part 5. Force Quit Video Apps on iPhone to Get Rid of iPhone Won't Play Videos

If you fail to play videos on apps resulting from some misbehaviors, press the "Home" button twice until a preview of the apps you have been using appears, then swipe left or right to force quit the video app. After this operation, you have a big chance to get out of the situation that videos won't play on iPhone.

Force Quit Video App

Part 6. Delete Faulty Apps to Fix iPhone Won't Play Videos

The reason why the video won't play on iPhone is because of faulty app you've installed on iPhone. If the application is badly coded, it will affect the video playback on iPhone. The faulty app may result in multple issues on your iPhone. Find and delete possible faulty apps, and deeper tap on its app icon. Until an X appear, and tap on it to delete the faulty app. Check to see whether video can play on iPhone.

Delete Apps to Fix iPhone Wont Play Videos

Part 7. Clear Safari History and Website Data

If you use Safari to watch a video on iPhone, but video playback is not working because of Safari cache, you need to clear Safari history and website data. Navigate to Settings and choose the option of "Safari". Tap "Clear History and Website Data". Then a pop-up window shows up, confirm it. Finally return to see whether videos will play on iPhone

Clear Safari History and Data

Part 8. Restore iPhone to Make It Play Media Files Normally

Last but not least, if the methods recommended above cannot solve the issue that video won't play on iPhone, you have to restore your iPhone.

You can use iTunes to restore your iPhone. Connect iPhone to your computer with iTunes installed. In iTunes screen, click your iPhone name, then Summary at the top of the screen. Click "Restore iPhone" and confirm it when prompted.

Restore iPhone from iTunes

Or choose iPhone Data Eraser to perform a factory reset on iPhone. This software will help you easily delete all content and settings on iPhone with fast speed.

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Step 1.
Connect your iPhone to computer with USB cable. It will detect your device soon.
Connect iPhone
Step 2.
Select an erasing level (Low, Medium and High)."High Level" is recommended.
Select Erasing Level
Step 3.
Choose Start and prepare to erase all data, including Facebook messenger messages.
Erase iPhone Data

Part 9. FAQs about Videos Won't Play on iPhone

Why videos are not playing in my iPhone?

The most common reasons of videos not playing on your iPhone are: video formats are not supported by your iPhone, the network connection on your iPhone is weak, your videos are damaged, the iOS version is outdated, your iPhone's storage space is insufficient, etc.

How do I clear my cache on my iPhone?

You can use Aiseesoft iPhone Cleaner to erase cache on your iPhone. Install this iPhone eraser on your computer and connect your iPhone to it. Then click Free up Space, select the Erase Junk Files option, and click the Erase button to clear your cache on the iPhone.

Why do iPhone videos have to load to play?

Because these videos are stored in the iCloud Photo Library. If you want to play them on your iPhone, you need to download these videos first.


In this article, we mainly talk about why videos won't play on iPhone. We show you 8 useful ways to help deal with the problem that iPhone won't play videos.

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