What You Can Do to Fix Screenshot on Mac not Working Problem

November 14, 2019Nicole Jones

You can save what’s happening in the current moment by taking a screenshot. Sometimes a picture is worth 1000 words. In common cases, you can take a screenshot on Mac by pressing “Command”, “Shift”, “3” or “4”. Well, the difference is whether you can take a full screenshot or not. The captured screenshot will be saved in desktop by default.

Thus, when you encounter screenshot on Mac not working issues, you cannot capture the entire or a portion of the screen by shortcuts as usual. Why is screenshot not working on Mac? Well, software conflicts and hardware issues are both responsible. If you have no idea about screenshot on Mac not responding or working, you can take measures below to solve the problem.

Fix Screenshot on Mac not Working

Part 1: 5 Ways to Fix Screenshot on Mac Not Working

The moment you take a screenshot on Mac, you can hear the camera shutter at the same time. If you find that there is no sound or screenshot picture, there must be something wrong with Mac screenshot. So you can use the following methods to troubleshoot Mac screenshot not working on Mojave and High Sierra.

1. Check Keyboard Function

Firstly, you can use other keys on the keyboard to have a check. Does the keyboard connect to your Mac computer correctly? Does your wireless keyboard still have power? If any screenshot involved key work well, then you need to move on to fix screenshot on Mac not responding.

Check Keyboard Function

2. Reboot Mac

If your Mac computer works for a long time, you need to restart Mac to refresh all apps and programs. it is also a good way to fix small glitches. Thus, you can fix screenshot on Mac not working by rebooting too. You can choose “Restart” from the “Apple” drop-down menu to restart your Mac computer.

Reboot Mac

3. Check Screenshot Shortcut Settings

Step 1.
Choose “System Preferences” from the Apple drop-down menu.
Step 2.
Click “Keyboard” and then choose “Shortcuts”.
Step 3.
Head to the “Screen Shots” section. Make sure the options before the key combinations are checked.
Check Screenshot Shortcut Settings

4. Reset NVRAM on Mac

Step 1.
Power off your Mac computer first.
Step 2.
Power on your Mac computer again. Then hold and press “Option”, “Command”, “P” and “R” keys simultaneously.
Step 3.
The suggested time is that you need to hold these keys for about 20 seconds. You can also release them when you hear the second startup sound.
Step 4.
All settings will be reset after restarting Mac. Check if the Mac screenshot not working problem has been solved or not.

5. Check Dropbox Settings

It is true that Dropbox settings can cause screen capture not working on Mac too. If you enabled “Share screenshots using Dropbox” before, then all your captured images will be saved to Dropbox by default. That’s why you face the Mac screenshot not saving to desktop problem.

Step 1.
Run Dropbox on Mac.
Step 2.
Choose “Settings” on the top right corner.
Step 3.
Unfold “Preferences” and then select “Import”.
Step 4.
Unselect “Share screenshots using Dropbox”.

Part 2: 2 Alternative Ways to Screenshot on Mac without Shortcut

Mac also has other default screen capture functions. If screenshot shortcuts are physically not responding, or you are notified with “You can’t open the application ‘Screenshot’ because it is not responding.”, you can use Screenshot alternatives to screenshot Google maps and capture desktop screen instead.

1. Take a Screenshot on Mac Using Grab

Step 1.
Open “Applications” in Finder.
Step 2.
Choose “Grab” from the “Utilities” folder.
Step 3.
From the “Capture” list, you can choose “Selection”, “Window”, “Screen” or “Timed Screen” to take a screenshot on Mac with Grab.

2. Take a Screenshot on Mac with Preview

Step 1.
Run Preview on Mac.
Step 2.
Choose “Take Screenshot” from the “File” list.
Step 3.
Select “From Selection”, “From Window” or “From Entire Screen” for taking Mac screenshot.

Part 3: How to Recover Lost Screenshots on Mac

Sometimes you just fix screenshot on Mac not working but find that all your screenshots are lost without knowing why. It is too unexpected to create a backup. Luckily, it is still possible to recover deleted or lost screenshots on Mac without backup. Aiseesoft Mac Data Recovery is your reliable tool. You can recover all kinds of files on Mac due to accidentally deletion, formatted partition, RAW hard drive, system crash and other data loss scenarios.

Mac Data Recovery


Mac Data Recovery

  • Recover images, videos, audios, documents, emails and other files in all formats.
  • Get all deleted or lost screenshots back with deleted files recovery, partition recovery, etc.
  • Search and preview deleted data before recovery.
  • Find any file with quick scan and deep scan modes at fast scanning speed.
  • Work with Mac 10.7 and above (macOS Cetalina and macOS Mojave included).
  • 100% safe, clean and reliable.
Step 1.
Mac Data Recovery
Step 2.
Choose “Images” to recover screenshot on Mac. You should also mark the related Mac drive. Click “Scan” to scan for all Mac pictures.
Scan Mac
Step 3.
You can get Mac screenshots by image format or folder. Double-click on any picture to preview details. At last, click “Recover” to recover the selected screenshots and save back to Mac.
Recover Data


After solving screenshot on Mac not working issues, you can screenshot on Snapchat, FaceTime and any streaming activity on Mac with ease. By the way, you can feel free to take screenshots on Mac. Aiseesoft Data Recovery can always help you find back your important screenshots.

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