FAQ: How can I know if my order is processed successfully or not?

Last revised: 2017-02-24 06:20:04

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FAQ for the following products:

DVD Creator Screen Recorder FoneLab for AndroidVideo Converter Ultimate

After your payment is finished, all detailed product information, including Order ID, Email Address and Registration code will be sent by the payment platform in short time.
Tips: Please check both inbox and the spam folder to see if the auto-generated email is marked as spam. If you have ordered successfully but have not received the registration e-mail after 12 hours, you can try to retrieve the registration code information from our support center. If it still fails, please contact us for further assistance.
Tips: To get prompt and specific support, please provide the Order Number and the Email Address you used when purchasing or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order.

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