Aiseesoft Video Converter Ultimate FAQ: What shall I do if my program crash/freeze when I open it?

Last revised: 2017-02-22 06:16:28

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FAQ for the following products:

4K Converter DVD Creator Screen Recorder Video DownloaderVideo Converter Ultimate

Generally, this problem happens when the program is corrupted or not installed correctly. Please follow the steps below to uninstall and install the program and try again.

1. Uninstall the program and then download the latest setup file from our website: https://www.aiseesoft.com.
2. If failed to download the setup file, please temporarily exit the anti-virus program.
3. Double click the downloaded setup file and follow on-screen instructions to install the program in a drive other than C:\
4. If you're using Windows 7, don't run the program. Instead, right click the program icon and select "Run as administrator".
5. If you are using the mac version, there is a crashed report log when it crash. You can send it to us for checking. With it, we can solve the problem soon.

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