Aiseesoft Blu-ray Player FAQ: How to fix "file loading failed" error?

Last revised: 2017-02-16 10:11:44


FAQ for the following products:

4K Converter DVD Creator Blu-ray CreatorVideo Converter Ultimate

First, please make sure you are using the latest version of this program. You can download the newest version from our official website.

Second, please make sure you have connected a Blu-ray Drive to load the Blu-ray disc and meanwhile please make sure the system read the Blu-ray Drive and Blu-ray disc correctly, only the system recognize both of them correctly, can the program load successfully.

Then please make sure that your network is well-connected, as it need visit our server during the process of loading disc.

And please make sure the source disc has no damaged. Please make sure other disc whether has this problem or not.

If this cannot solve your problem, please contact our customer service ( for further check.

Thanks for Your Review !

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