1. Here we provide the method for you to solve your problem.
If your computer is windows system, you can capture the picture by clicking "Alt + Print Screen" button at the same time. Then you can paste this picture in the email and send it to us.
![Windows Keyboard](/images/ts-video-converter/windows-keyboard-shortcuts.jpg)
If you are using the Mac machine, you can capture the picture by clicking:
"Shift+Command+4" or "Shift+Command+4+ Space Key".
![Mac Keyboard](/images/ts-video-converter/mac-keyboard-shortcuts.jpg)